It’s our job to make your medical record retrieval job easier.

It’s our job to make your medical record retrieval job easier.

#1 Trusted Partner in medical record retrieval services since 1993.

Medical Record Retrieval

How to get medical records fast

American Retrieval has the Fastest Turnaround time in the medical record retrieval industry.

Best Rates

American Retrieval obtains records nationally at the most competitive rates in the industry.

Best Technology with advanced integrations for law firms and insurance companies

Our HIPAA-compliant portal is the best in the industry. It is easy to navigate and allows our clients to order medical records in seconds. All records are returned digitally into your library with full electronic search and OCR capabilities. Within the portal you can search multiple texts, highlight, annotate, and perform many more functions.

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Your digital medical record retrieval partner

For Legal Professionals

Our partners work on all types of litigation, including Mass torts/product liability, personal injury, workers compensation, social security/disability, insurance defense, and more. Our fast and secure digital medical retrieval process helps legal teams stay organized and focused on their casework.

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Your digital medical record retrieval partner

For Insurance Professionals

We have helped unify these companies’ departments such as claims, underwriting, subrogation & defense to provide an all-access pass to their record needs. Our platform simplifies complex record workflows, helping insurers reduce turnaround times, meet compliance standards, and improve outcomes.

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  • Lisa G

    Thanks to American Retrieval, we are able to concentrate on our individual client needs rather than dealing with the ongoing follow-up with providers for records. American Retrieval has integrated with our client database to provide real time updates for each of our medical requests. Their services have saved our staff countless hours.

    St. Paul, MN – Mass Tort Firm – Firm Partner Lisa G.

  • McCready Law

    I work in a busy personal injury firm and we order quite a few records through American Retrieval. American Retrieval works quickly to gather my records and bills and they leave me detailed messages as to the progress. They are a great help in keeping me organized and our firm is able to move forward on our cases in a timely manner. I would be lost without them.

    Chicago, IL – Personal Injury Firm – Sue B

  • Fears Nachawati Law Firm

    American Retrieval has been a go-to for record retrieval. From the customer service of their teams to web functionality, we can depend on them to assist us in representing our clients.

    Dallas, TX – Mass Tort Firm – Krystal S

  • Childers, Schlueter & Smith

    Our firm has been using American Retrieval Company copy service since around 2014. I love this company. They have made my life in medical records so easy and they are the best to work with. Kind, hardworking and they have immediate responses to our emails. Another plus, they don’t charge for no records. They are the only company that we have encountered that does this. We actually have had a lot of companies call us to see if we would like to use them and then when we tell them we are not charged by ARC they know we will not be using them. I would highly recommend this company and I do when I have the opportunity. Keep up the great work you guys.

    Atlanta, GA – Mass Tort Firm – Deborah H

  • Mirvie

    In order to maintain critical research timelines during the pandemic, we had to pivot from a traditional site-based clinical program to a virtual trial strategy. American Retrieval's deep operational experience in medical record collection made partnering with them a no-brainer, and our American Retrieval customer service team's dedication, drive, and professionalism makes partnering with them a high performing collaboration!

    San Francisco, CA – Clinical Research – Rebecca G

  • Epiq

    We have worked with American Retrieval for a number of years. Our clients benefit from their outstanding customer service and dedication.

    National – Class Action and Mass Tort Solutions – Pete M

  • Best strategists around

    We chose American Retrieval because their medical record retrieval services are truly invaluable. Everyone at the company is extremely knowledgeable, responsive to inquiries and really takes great pride in their work. American Retrieval's online portal is functional, easy to use, and provides real-time client data. Allison made onboarding, training, and implementation absolutely painless. Their customer service has been outstanding and we value the partnership with have with them. If you are looking for a medical record retrieval solution I highly recommend American Retrieval.

    National Insurance Provider – Megan M

Frequently Asked Questions About Medical Record Retrieval

What does a medical records retrieval company do?

A medical records retrieval company like American Retrieval helps law firms, insurance companies, and healthcare organizations obtain medical records quickly, securely, and efficiently. We manage the entire process—from requesting records from providers to delivering them digitally through our secure, HIPAA-compliant portal. This service saves clients time, ensures compliance, and streamlines case workflows.

What is the process of record retrieval?

The medical record retrieval process begins when you submit a request through our secure portal. American Retrieval contacts the relevant healthcare providers, manages follow-ups, and obtains the necessary documentation. Once records are received, they are digitized and uploaded to your online library with searchable text, annotations, and OCR capabilities. Throughout the process, clients receive real-time status updates to stay informed and organized.

Can I view medical records online?

Yes. You can access retrieved medical records anytime through our secure, HIPAA-compliant portal. The platform allows for full electronic search, text highlighting, annotations, and easy file management. It’s built to give legal and insurance professionals immediate access to records without delays or manual tracking.

How long does it take to retrieve medical records?

At American Retrieval, we pride ourselves on having the fastest turnaround times in the industry. While turnaround can vary based on provider response times and case complexity, most records are retrieved within a few days to a couple of weeks. Our advanced tracking system ensures follow-ups are handled automatically, keeping your workflow on schedule.

What types of cases does American Retrieval support?

We support a wide range of legal and insurance-related cases. This includes mass torts, personal injury, workers’ compensation, social security/disability claims, insurance defense, clinical research, and more. Our technology and team are equipped to handle complex, high-volume requests across multiple jurisdictions.

Is the American Retrieval platform HIPAA-compliant?

Yes, our entire platform is fully HIPAA-compliant to ensure the highest level of data security and privacy. From secure uploads to digital delivery, all medical records are handled in accordance with federal regulations. Our encrypted portal protects sensitive patient data while offering easy access for authorized users.

Individualized Customer Service

When you partner with us, you get much more than the most powerful and advanced medical record retrieval tools available; we provide you with an exclusive account representative who is committed to your success. Your account person works closely with your team to meet your specific requirements. They will strive to understand your preferences, needs, and your organization’s workflow to ensure superior communication, customer service, strict accountability, and timely notices and updates. No call centers.