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Thanks to American Retrieval, we are able to concentrate on our individual client needs rather than dealing with the ongoing follow-up with providers for records. American Retrieval has integrated with our client database to provide real time updates for each of our medical requests. Their services have saved our staff countless hours.
I work in a busy personal injury firm and we order quite a few records through American Retrieval. American Retrieval works quickly to gather my records and bills and they leave me detailed messages as to the progress. They are a great help in keeping me organized and our firm is able to move forward on our cases in a timely manner. I would be lost without them.
American Retrieval has been a go-to for record retrieval. From the customer service of their teams to web functionality, we can depend on them to assist us in representing our clients.
Our firm has been using American Retrieval Company copy service since around 2014. I love this company. They have made my life in medical records so easy and they are the best to work with. Kind, hardworking and they have immediate responses to our emails. Another plus, they don’t charge for no records. They are the only company that we have encountered that does this. We actually have had a lot of companies call us to see if we would like to use them and then when we tell them we are not charged by ARC they know we will not be using them. I would highly recommend this company and I do when I have the opportunity. Keep up the great work you guys.
In order to maintain critical research timelines during the pandemic, we had to pivot from a traditional site-based clinical program to a virtual trial strategy. American Retrieval's deep operational experience in medical record collection made partnering with them a no-brainer, and our American Retrieval customer service team's dedication, drive, and professionalism makes partnering with them a high performing collaboration!
We have worked with American Retrieval for a number of years. Our clients benefit from their outstanding customer service and dedication.
We chose American Retrieval because their medical record retrieval services are truly invaluable. Everyone at the company is extremely knowledgeable, responsive to inquiries and really takes great pride in their work. American Retrieval's online portal is functional, easy to use, and provides real-time client data. Allison made onboarding, training, and implementation absolutely painless. Their customer service has been outstanding and we value the partnership with have with them. If you are looking for a medical record retrieval solution I highly recommend American Retrieval.
When you partner with us, you get much more than the most powerful and advanced medical record retrieval tools available, we provide you with an exclusive account representative who is committed to your success. Your account person works closely with your team to meet your specific requirements, and will strive to understand your preferences, needs, and your organization’s workflow to ensure superior communication, customer service, strict accountability, and timely notices and updates. No call centers. All support professionals are U.S. based.
Learn insider’s tips on choosing the record retrieval company that’s best for you and your clients.